IT Support

We proactively monitor and maintain your network for 24x7x365 uptime

HLA

IT is at the very heart of everything that your business does. When it doesn’t work, it is not only frustrating for your team, but the downtime costs your business money.

We can help you get the most from your IT; starting at designing your IT so everyone can work efficiently, and your budgets can be controlled.

Our friendly and efficient support, from a team of qualified IT engineers, means that your IT will keep working well and allow your business to prosper.

A Support Plan for Every Business.

Not everyone’s business is the same. Some of our customers need IT support during the weekend, whereas some customers need regular visits from one of our trained engineers.

That is why we have three different support packages; Essential, Professional and Enterprise. Each package has different levels of service to cater for your different needs. We are certain that one of our packages will fit your business perfectly.

Security Conscious.

64% of all Cyber attacks happen to SME’s, just like yours. The problem is that the majority of SME’s don’t have an IT system which is designed to protect them against even the most basic if Cyber-attacks.

In our experience, for most SME’s, it’s not a case of ‘if’ but a case of when they’ll get hit by a Cyber-attack.

A Cyber-attack could be catastrophic for your business.

Each of our support plans has Cyber Security at its heart. We include services that are there to protect your business.

A wide variety of customers.

What kind of customers do we work with? Lots of different ones of different shapes and sizes. Here are a couple of examples

  • We support a firm of accountants from Leeds with two offices and 60 IT users. They use Iris and Sage for their business applications. They have ambitious growth plans and have invested into ensuring that their business is secure from Cyber-Attacks.
  • We provide a cloud-computing platform to an Architect Firm in London. They have 16 IT users. They wanted a solution whereby they could work from any location without having to carry around a laptop.
  • We work with a care home in Harrogate with 17 IT users. They have an onsite server and a rely on really good wi-fi for all of the visitors and

Changing IT Provider

Changing your IT supplier can seem like a daunting task, but we’re here to make sure that the change is seamless.

You can completely relax as we do all of the ‘behind the scenes’ work to ensure that the change is really painless for you and your business.

Once you agree to work with us, we kick off our tried and tested onboarding process. We’ll first book a ‘discovery’ day at your office where an engineer will spend time documenting your entire IT network. We’ll then send a request for information document to your existing IT provider to complete the knowledge handover.

After that, the day before our IT support officially begins, we’ll book an induction day at your offices to officially ‘take over’ your IT systems. Here, you’ll get to know our staff and learn how to contact us for support. We’ll also address any existing IT frustrations you may have.

We take on new IT support customers every month, so you can be safe in the knowledge that we know what we’re doing.