6 Reasons Why Your Business Needs IT Support
It’s undeniable that in 2020 technology is more fundamental to any business than ever before. This means that every business needs access to a brilliant IT company so you can rest assured that support is always available to keep the technology online and fit for purpose.
Now, I have to admit a vested interest here because I happen to own a brilliant IT company! My experience in this field has taught me that there are six fantastic ways in which an IT company can benefit your business…
1- Design an IT system that works for you and your business.
Designing the perfect IT system for a particular business is like designing and building someone their perfect house. Everyone has different needs and wants. What suits one person – or business – won’t suit another.
If the design of the house isn’t right, once you live there you will get frustrated and want to move. It’s the same with the design of your business IT system – IT must be an enabler… it must mean that your business can work more efficiently, not cause you additional time and frustration.
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2- Secure your IT system
Once the IT system has been designed, it must be secured. We live in an increasingly scary world where people are out there trying to hack into IT networks for their own financial gain.
If your IT system isn’t secure, then you will become one of the victims of cyber crime… and we don’t want that to happen.
I always say to our customers that just because something works, it doesn’t mean it’s secure. These are two different things. Cyber security doesn’t have to be expensive or complicated – but you do need to have it!
3- Troubleshooting
Now you’ll have an IT system that really works for your business and is secure… what else can a brilliant IT company do for you?
Well, they help you fix problems when they arise.
I’m sure you’ve all had an IT problem or two over the years and when these problems happen, you need them to be fixed quickly and easily so you can get on with running your business. That’s what a brilliant IT company can do for you – they’ll always be on the end of the phone, ready to help with issues so you can concentrate on your core business.
4- Always staying one step ahead
But fixing problems isn’t where it ends – this is where I am going to let you into a little secret.
Your brilliant IT support company does much more than wait to react to your call with your IT problems. They are proactive too. They do lots of work daily on your IT systems such as watching all of your computers to make sure that the anti-virus protection is working.
They monitor your Office 365 to make sure nobody is trying to hack into it.
They’ll silently update all of your computers with the latest updates to make sure they stay secure.
In short, they’ll always be watching out for you.
And here’s the funny thing. The more of this proactive work they do for you… the fewer times you will need to call them with IT problems.
Proactive work can prevent many of the IT problems you might experience from happening in the first place. It sounds a little bit like magic doesn’t it?
So if you find that don’t need to ring your IT company that much – take it as a really good thing!
5- Using technology to help your business grow
So that must be all that a brilliant IT company can do for your business, right?
No, there’s more!
A brilliant IT company will regularly come and sit down with you to talk about your business. They’ll want to know about your business plans, your pain points and how you can use technology to make your business leaner and more productive.
If your IT company doesn’t really understand your business, then they can’t help you use technology to grow.
6- Making the most of existing IT resources
The final thing that the really brilliant IT companies will do is help you get the most from the technology that you already have.
I make videos and talk to customers about how great Microsoft Teams is and all the benefits it brings plus we talk about training your team about the perils of cyber crime. But you need to be shown how to use the vast number of technology tools out there.
If your technology isn’t getting used, then it isn’t going to benefit your business.
So there you have it, that was six ways in which a brilliant IT company will help your business grow. If you would like to have a chat about how this particular brilliant IT company could help your business, please get in touch.
