Complete IT Support

It can be hard to get a grip on your IT systems without dedicated IT staff. And if you’re not keeping on top of regular maintenance tasks, you’ll hit bigger problems down the line.

Why not hand off your IT systems to someone you can really trust?

Outsourced IT support from Integral IT

When you opt for our complete IT support service, we’ll take over the management and support of your entire IT system. A flat monthly fee will cover:

  • Unlimited remote support. Contact us about a problem and we’ll log in to your systems remotely to fix it. (We manage to fix about 80% of problems this way.)
  • Active monitoring. You’ll benefit from our full active monitoring service  as part of the support package. Locate and fix problems before they cause any real trouble.
  • Telephone helpdesk. Phone us and you’ll get straight through to a real person. No need to log a support case and wait hours for a response. Our experts are a call away.
  • User administration. We will take care of all user and password admin. This includes adding or removing users, changing permission levels and resetting passwords.
  • Weekly maintenance. We’ll perform key maintenance tasks weekly, like defragmenting hard disks, updating software and doing the little things that keep you network in tip-top condition.
  • Quarterly review meetings. A face-to-face get together, four times a year. We’ll discuss how things are going, how your systems are performing – and how your requirements may be changing.

If you need extra IT support, you can purchase add-ons as required:

  • On-site support. Most problems can be resolved remotely, but we might occasionally need to visit your premises.
  • Out of hours support. As standard, support is available 9am – 5.30pm on working days. Out of hours support lets you access help 24/7.

Why choose complete support?

Every one of our engineers is Microsoft accredited. So you can be sure we know what we’re doing.

  • We follow ITIL, a recognised and respected framework for providing business IT services. See why this matters..
  • We’re fair and we speak your language. Our staff are friendly, knowledgeable – and don’t talk in IT jargon unless you ask them to.

Find out more

Contact us to discuss your support requirements