Active Monitoring

Don’t they say that prevention is better than cure? With our active monitoring service, we nip IT problems in the bud before they stop your business from working normally.
Active monitoring explained

  • Our custom software (nobody else has it) watches your business computer systems 24/7.
  • It tracks network integrity, memory and disk space, server performance and other ‘heartbeat measures’.
  • When a potential problem is detected, the software automatically lets our support team know. They’re on duty round-the-clock.
  • If possible (and it usually is), an engineer will resolve the problem remotely, without disrupting your staff or work.
  • We’ll notify you of more serious issues, and work together to get them sorted as quickly as we can.

Why active monitoring?

Active monitoring is one of the most powerful weapons in our IT support armoury. It gives us valuable early warning of any problems in your systems, so we can repair them with minimal disruption.

You don’t have to wait for a problem to become apparent, call us for help, then wait while we sort it. We’re always monitoring for you, just in case. And when we do find something, we can usually solve it faster, and with much less disruption.

Find out more

To find out more about active monitoring, just contact us.  We’ll be happy to discuss your requirements. And we promise there’ll be no hard sell – it’s just not in our nature.