IT Support// COULD YOUR BUSINESS SURVIVE WITHOUT EMAIL?
That’s we’re we come in; our team of IT Support specialists are on hand provide first class IT Support, no matter when you need us. We’re proud of the principles behind our business IT support services and we’ve put in place the technology and the expertise to ensure you business is in safe hands. When you work with Integral, here’s what you get:
We can constantly watch for signs of problems with your IT system, then address them before they cause disruption.
Contact us about a problem and we’ll log in to your systems remotely to fix it. (We manage to fix about 80% of problems this way.)
Phone us and you’ll get straight through to a real person. No need to log a support case and wait hours for a response. Our experts are a call away.
Got a burning question about your Business IT Support requirements?Speak to a member of a highly trained team today, with no hard sell and no obligation for you to buy.
Whoa. Businesses love Integral IT and here’s why…
Businesses stay with Integral IT year on year because we’ve made the commitment to provide the highest quality IT support and customer service in the industry. We play an active role in the development of all our clients’ businesses, meaning when we’re your preferred IT Support partner you’ll be in great company.
David Parkin // Owner, TheBusinessDesk.com
"We’ve been working with Integral ever since we launched the business,we’ve moved offices several times and they’ve been there for that. They’ve helped us troubleshoot problems we’ve had. We’ve never had a day when we’ve not got our email out"
Paul Snape // Managing Director, Appeal PR
"The people at Integral get what we do and understand the urgency, for some businesses, email going down might not be a drama. For us, that’s not the case. Without a live email system, every day, we’re out of business"
1st Class IT Support with an Integrated Approach
All of our customers benefit from the same level of customer service and unlimited remote, email and telephone support no matter what level of IT Support they require. At Integral we listen, we think and we engineer IT solutions for your business. But most importantly we work as a team. Take a look in more detail at some of our IT specialisms:
Proprietary Active Monitoring Software
Don’t they say that prevention is better than cure? With our active monitoring service, we nip IT problems in the bud before they stop your business from working normally.
Disaster Recovery Planning
A fire on your premises. Theft of your business server. Flooding from a burst pipe. A malicious computer virus. Accidental deletion of key data.
There are lots of disasters that could affect your business IT. For most companies, the question isn’t whether it will happen. It’s when it will happen.
A ‘disaster’ doesn’t have to be a dramatic event. It could be the loss of your internet connection for a couple of days. Or a key member of your IT staff phoning in sick just when you need them most.
When you rely on your business IT, anything that takes your systems offline – even for a few hours – can have a huge impact. If you lost all the data stored on your business computers, would your company be able to survive?
We can help you prepare, creating a disaster recovery plan covering:
IT Support Tailored to You
We understand that smooth-running IT is key to your company. When your company depends on its systems, you need IT support that both fits your needs and you can trust.
1st Class Customer Support
Providing outstanding customer service is one of the key reasons why we retain our clients year after year. We believe it is a crucial aspect of our business and why we are more than an IT support company to many of our clients; we’re their business partners.
That’s why we answer all calls within 5 seconds, solve 90% of problems immediately, and are here for you 24/7/365.
All of our support staff are trained in various IT disciplines from project management through to the relevant Microsoft accreditations. Not only that, they all speak in plain English, not jargon; meaning they don’t leave you feeling bamboozled over simple problems.
Technology to help you cut costs and consolidating hardware.
As well as full scale IT Support, we can provide a valuable external perspective on your IT strategy.