IT Support// COULD YOUR BUSINESS SURVIVE WITHOUT EMAIL?

Proprietary Active Monitoring Software

Don’t they say that prevention is better than cure? With our active monitoring service, we nip IT problems in the bud before they stop your business from working normally.

• Our custom software (nobody else has it) watches your business computer systems 24/7.
• It tracks network integrity, memory and disk space, server performance and other ‘heartbeat measures’.
• When a potential problem is detected, the software automatically lets our support team know. They’re on duty round-the-clock.
• If possible (and it usually is), an engineer will resolve the problem remotely, without disrupting your staff or work.
• We’ll notify you of more serious issues, and work together to get them sorted as quickly as we can.

Disaster Recovery Planning

A fire on your premises. Theft of your business server. Flooding from a burst pipe. A malicious computer virus. Accidental deletion of key data.

There are lots of disasters that could affect your business IT. For most companies, the question isn’t whether it will happen. It’s when it will happen.

A ‘disaster’ doesn’t have to be a dramatic event. It could be the loss of your internet connection for a couple of days. Or a key member of your IT staff phoning in sick just when you need them most.

When you rely on your business IT, anything that takes your systems offline – even for a few hours – can have a huge impact. If you lost all the data stored on your business computers, would your company be able to survive?

We can help you prepare, creating a disaster recovery plan covering:

• The likely risks to your business. What could go wrong, and what affect would it have on your company?
• What preventative measures you can take. How to minimise the chance of a disaster occurring in the first place.
• What extra precautions your should put in place. We’ll show you how to set up data and system backups to handle problems swiftly.
• Procedures to follow in an emergency. If the worst happens, you need to know exactly what to do in the heat of the moment.

IT Support Tailored to You

We understand that smooth-running IT is key to your company. When your company depends on its systems, you need IT support that both fits your needs and you can trust.

• Tailored IT support. Every one of our clients has different requirements, so we always design our support to fit their individual needs.
• It’s big business support. We believe even the smallest businesses should be able to benefit from the kind of responsive, reliable IT support that’s usually reserved for bigger businesses. So that’s what we deliver.
• Flexible contracts. We won’t tie you into restrictive, lengthy support contracts. Typically we offer a rolling agreement and are happy to change the level of support we provide as required.
• Straightforward pricing. We operate a clear pricing structure for small business IT support. We always spell out what’s included and what costs extra – and we’re happy to agree a charging schedule that works for your business.

1st Class Customer Support

Providing outstanding customer service is one of the key reasons why we retain our clients year after year. We believe it is a crucial aspect of our business and why we are more than an IT support company to many of our clients; we’re their business partners.

That’s why we answer all calls within 5 seconds, solve 90% of problems immediately, and are here for you 24/7/365.

Robin – Lead IT Support Engineer

All of our support staff are trained in various IT disciplines from project management through to the relevant Microsoft accreditations. Not only that, they all speak in plain English, not jargon; meaning they don’t leave you feeling bamboozled over simple problems.

Technology to help you cut costs and consolidating hardware.

As well as full scale IT Support, we can provide a valuable external perspective on your IT strategy.

• Virtualisation – Virtualisation splits one piece of hardware – usually a server – into several ‘virtual machines’. So you can slash overheads but still provide the same functions.
• Cloud computing – Instead of managing all your IT within your business, why not just log in and access it on the internet? Lots more flexibility, less management hassle.
• Management and strategy – With expert knowledge of new technologies and how they can help your business, we’ll help you plan to get the most from your IT.