1. Computers covered by the Home IT Support agreement to have a minimum operating system of Microsoft Windows 2000, XP, Vista or 7.

2. Current anti-virus software MUST be installed in all computers included in the Home IT Support agreement.

3. Customers agree to installation of Integral IT’s remote access software prior to start of cover.

4. Home IT Support does not include issues caused by ISP problems or missing/out-of-date anti-virus software, or problems with peer-to-peer download software (such as Limewire or Kazaa